Privacy Policy
This notice describes the personal information Ripper Casino collects when you register, verify and play, the purposes it serves, and the choices you hold over it. It applies to our website, our mobile experience and any correspondence with our support team.
Information we collect
Registration supplies your name, date of birth, residential address, email address, telephone number and chosen currency. Verification adds copies of identity and address documents, and in some cases a selfie or a short liveness check, because our licence obliges us to confirm that you are who you claim to be.
Payment activity generates records of deposits, withdrawals, the instrument used and the masked identifiers returned by the payment provider. Full card numbers are handled by our payment partners and are never stored on Ripper Casino systems.
Using the site produces technical records: IP address, approximate location derived from it, device type, operating system, browser fingerprint, referring page, pages viewed and game rounds played. Contacting us produces a transcript of the chat, email or call, which we keep alongside your file.
Why we process it
The largest share of processing exists to meet obligations placed on us by the Curaçao Gaming Authority and by anti-money-laundering rules: verifying age and identity, monitoring for unusual transaction patterns, retaining game logs that can be reconstructed in a dispute, and reporting where the law requires it.
A second share is contractual. We cannot credit a deposit, settle a wager, pay a withdrawal or answer a support ticket without processing the data that describes it.
The remainder rests on our legitimate interests or on your consent: protecting the platform from fraud, bonus abuse and account takeover; measuring which parts of the site work and which do not; and sending offers where you have asked to receive them. Marketing consent is separate from your account and can be withdrawn at any time without affecting your ability to play.
Who receives your data
Game studios receive the session data needed to run a round and return a result. Payment institutions receive what they need to move funds. Identity-verification providers receive your documents to confirm them against authoritative sources. Each of these parties is bound by contract to use the data only for the task we have set.
Regulators, auditors, law-enforcement bodies and dispute-resolution services receive information where a lawful request or our licence conditions require it. In those circumstances we are not always permitted to tell you that a disclosure has taken place.
We do not sell personal information and we do not rent mailing lists. Where data leaves the jurisdiction in which it was collected, we use approved transfer mechanisms and contractual safeguards to keep the protection intact.
Security and how long we keep records
Traffic between your device and our servers is encrypted in transit, credentials are stored in hashed form, and access to player files is limited to staff whose role requires it and logged when exercised. Two-factor authentication is available and we recommend enabling it.
Account, transaction and verification records are retained for a minimum of five years after the account closes, as required of licensed operators, and longer where an investigation or dispute remains open. Chat transcripts and support correspondence are retained for two years. Marketing preferences are kept until you change them.
Once a retention period expires, records are deleted or irreversibly anonymised. Self-exclusion entries are an exception: a minimal record is preserved permanently so that an exclusion cannot be undone by opening a new account.
Your choices and how to exercise them
You may request a copy of the data we hold, ask for inaccurate details to be corrected, object to processing based on legitimate interests, restrict processing while a dispute is examined, or ask for erasure of data we are not legally obliged to retain. Australian residents may additionally complain to the Office of the Australian Information Commissioner if our response does not satisfy them.
Requests should come from the email address registered to the account and will be answered within thirty days. Where the request is complex we will tell you and explain the delay. We may ask for proof of identity before disclosing anything, since releasing a file to the wrong person is itself a breach.
Cookies that are strictly necessary keep you logged in and protect the session; analytics and marketing cookies run only with consent, which the banner records and which you can revisit at any time through the cookie settings link in the footer.
- Data Protection Officer — reachable via the privacy request form linked in the Ripper Casino site footer
- Ripper Casino support — live chat and email, available every day for account and data queries
- Office of the Australian Information Commissioner — oaic.gov.au — for complaints unresolved by our team
This notice is written to be readable rather than exhaustive. Where it differs from the binding privacy terms accepted at registration, or from an obligation imposed on Ripper Casino by its Curaçao Gaming Authority licence or by applicable law, those provisions govern. The notice is reviewed periodically and material changes are notified to registered players before they take effect.